Job Type: Permanent Full-time Employee, Mid-level to Advanced
Education Level: Bachelor’s degree or equivalent experience
Salary Level: Depends on experience and education
Role: Account Manager
Work Location: BASIS International Ltd., Albuquerque, NM, USA
Relocation Assistance: Not available
Travel: Some travel may be required for customer conferences or on-site visits to key customers
Company Type/Size: Private software product development, less than 50 people
Website: www.basis.cloud

BASIS International Ltd. seeks an experienced and knowledgeable Account Manager to service key customers and help develop new customer relationships. Account Managers perform a critical role on our sales and marketing team as the primary business contact for our worldwide partner and reseller channels, mostly concentrated in the US and Canada, as well as direct end-user customers for both BASIS and AddonSoftware products and services. BASIS’ wholly owned subsidiary, BASIS Europe Distribution GmbH, serves both the European and French-speaking Canadian markets. Additionally, our Spanish-speaking Latin American market is served by an independent Puerto Rico-based distributor.
The day-to-day account management and customer sales and support needs are mainly handled by self-served custom web applications, video and telephone conference calls, and email communication with customers domestically and English-speaking international entities, predominantly Canada.

Work Schedule

Full-time, Monday to Friday, 8 am to 5 pm Mountain Time with an hour for lunch.
Primarily work in the office with some flexibility to work from home.
Occasional overnight travel to meet face-to-face with customers may be required.

Pay:

Salary plus commission
A comprehensive benefits package.

Position description – Account Manager, Full-Time
This is a full-time (40 hours per week) position responsible for working with other members of the team to create and maintain online help documentation, technical magazine articles, bulletins and announcements, internal and external communications, documents, presentations, and training materials for BASIS International Ltd. in Albuquerque, NM. The duties of this position include:

Providing exceptional service to accounts by explaining product features, understanding and answering product and configuration questions, maintaining and growing various support and reseller/partner contracts, and assisting customers who request professional services for support or development projects.
Conducting proactive communication with our customers and prospects to assist them in identifying their needs, and to educate them on our current products and available services that meet these needs.
Possessing proven account management skills to maintain and enhance customer relationships.
Administering product price quotations and professional services with Statement Of Work (SOW) proposals to customers.
Consulting with customers after sales to quickly resolve issues and to provide ongoing support.
Collaborating with internal departments to support and meet the needs of our customers. Handle customer complaints, find solutions for their issues, and maintain a positive relationship between both parties for future business ventures.
Working closely with our Customer Service, Professional Services and Technical Support Teams in support of and on behalf of our customers.
Playing a significant role on the team conducting BASIS’ annual Technical Conferences (which may be in-person or virtual).
Assisting in Webinar production when required (content, editing, presentation).
Reporting to the CEO and providing regular communication and feedback on all account activity and progress.

Education – The employee we are looking for has either:

A Bachelor’s degree in a relevant career field.
Or the equivalent of 2-3 years of account management experience in a similar role.

Skills – The employee we are looking for is:

Highly organized.
Motivated to work with persons of diverse cultural, economic, and educational backgrounds.
Detail-oriented, with the capability to multitask and prioritize to meet deadlines.
Able to coordinate and maintain good working relationships with other employees and customers.
Goal-oriented, focused, and able to excel with minimal supervision.
A confident public speaker with an upbeat and positive personality.
A team player and self-starter with the ability to see complicated situations or projects through to resolution or completion.

Skills – The employee we are looking for has:

Strong analytical skills with the ability to calculate discounts and pricing.
Excellent written and verbal communication abilities, and is an effective listener.
Fluency with spoken and written English. Note that business fluency in Spanish, French, German and/or Dutch would be advantageous.
Technical competence with collaborative office productivity apps. BASIS uses the Google Workplace Suite of Apps such as Calendar, Meet, GMail, Chat, Docs and Sheets.
A good understanding of the critical importance of customers as advocates for the business, and a consequent desire to serve customers well.
The ability to manage the boundary-spanning role of both advocating for the customer and supporting the organization simultaneously.

It would be nice for you to have:

Some exposure to spoken and written languages beyond English (our products are sold and supported internationally).
Software development knowledge.
Experience working with ERP applications.

Who we are
We are BASIS International, Ltd., founded in 1985. We are the developer and supplier of an industry-leading interpreted Business BASIC programming language built on Java, JavaScript, HTML5 and CSS. The BBx® (Business BASIC eXtended) Generation products comprise a full technology stack for application development and deployment. Our software developer community is a worldwide network of partners for whom BASIS’ BBx Generation of products form the foundation for proven and reliable software solutions for business in every industry but especially automotive, banking, health, distribution, and manufacturing.
We provide platform-independent application building blocks and development tools to our customers, who create customized business solutions. In addition to the BASIS technology stack, we facilitate the “future-proofing” modernization of our communities’ business applications with a set of comprehensive application building blocks including AddonSoftware, an Enterprise Resource Planning (ERP) suite of applications modules written in BASIS technology for Accounting, Distribution, Manufacturing and Payroll. Other holdings include a wholly owned subsidiary based in The Netherlands that develops, sells, and supports a comprehensive Dealer Management System (DMS) and integrated Customer Relationship Management (CRM) component for the automotive market in The Netherlands and Germany.
As an Albuquerque, New Mexico, based private company, we are also a global software company. Our mission is to be “the big little software company” – big and stable enough to be a reliable partner with hundreds of companies all over the world, yet small and flexible enough to deliver customized solutions to meet today’s business challenges.
Our software developer community is a worldwide network of partners for whom BASIS products form the foundation for proven and reliable software solutions. We provide more than 7,000 application software developers with high-quality and innovative software tools to create reliable, scalable, and cost-effective business applications in our language (BBx©, the latest version of which is BBj©). BASIS software products are the foundation of thousands of mission-critical systems with more than a million end users in industries from banking to manufacturing to healthcare.
We provide our customers with value by delivering development tools as well as supporting our programming language (BBx/BBj), interpreter, client-server back-office suite, user interface controls and libraries, and utilities. To continue to support our customers, we are looking for smart, talented and committed people to expand our team. People like you!

What BASIS offers full-time and part-time employees:

A positive work environment
Employee social gatherings
Flexible work hours for part-time employees
Compensation commensurate with your actual education and experience

What BASIS additionally offers full-time employees:

Medical (with HRA reimbursement), dental, and vision insurance for employees (dependent insurance also available)
Standard term policy life insurance and accidental death or dismemberment insurance
Short-term and long-term disability plans
Section 125 Plan (Flexible Spending Account, Medical, and Dependent Care)
401(k) Plan with safe harbor employer contributions
Profit-sharing and stock option plan
Generous vacation, wellness, and holiday PTO
Continuing education and wellness reimbursements
Telecommuting and flex hour options may be available as work allows

Next Steps:
If this sounds like the job for you, then we look forward to receiving your application including:

Resumé – with contact information, experience, and work history.
Education details – including institutions, GPAs, degrees, and completion dates.
Salary expectations.
Available starting date.
Employment/personal references.
Employment status – any limitations regarding your ability to work full time at our Albuquerque, NM, headquarters.

You must be authorized to work in the United States, and able to work full-time at our Albuquerque, NM, headquarters. If you are not a US citizen, you will need to provide information about your work status including your green card, visa, and/or work permit. Provide details for any limitations regarding your ability to work full-time at our Albuquerque, NM, headquarters (this is not a remote position).

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