Job ID: TW2024-02
Job Type: Permanent Full-time Employee, Entry-level to Mid-level
Education Level: Bachelor’s degree or equivalent experience
Salary Level: Depends on experience and education
Role: Technical Writer
Work Location: BASIS International Ltd., Albuquerque, NM, USA; some remote work may be possible
Relocation Assistance: Not available
Travel: Some travel may be required
Company Type/Size: Private software product development, less than 50 people
Are you good at creating technical communications such as announcements, emails, public relations articles, help documents, FAQs, tutorials, and online posts? Would you enjoy working in a challenging work environment with a team of software developers, testers, technical support analysts, marketers, and managers? Are you looking for a full-time position in Albuquerque, New Mexico, where you can be a critical member of a development team? If so, then this position is for you. Read on!
Position description – Technical Writer, Full-Time
This is a full-time (40 hours per week) position responsible for working with other members of the team to create and maintain online help documentation, technical magazine articles, bulletins and announcements, internal and external communications, documents, presentations, and training materials for BASIS International Ltd. in Albuquerque, NM.
- Responsible for communicating and coordinating with members of the technical documentation and software development teams to gather information for writing tasks; these persons may be in the headquarters building, working from home, or even in another country and time zone
- Develop, write, and edit local and online product documentation and related materials
- Proofread and review documentation submitted by another team member
- Assist in incorporating customer comments and markups into existing documentation
- Manage the conversion of documents into published web documentation for BASIS products
- Select photographs, drawings, sketches, diagrams, and charts to illustrate written materials
- Review and update existing documentation that may be out of date or otherwise incorrect
- Work with management and the technical documentation team to identify and prioritize writing tasks, and to establish and meet deadlines
- Complete special documentation and product-related projects as assigned
Education – The employee we are looking for has:
- A Bachelor’s degree with a major in Education, English, Communications, Linguistics, Technical Writing, or a related field, with a 3.3 or higher GPA for degree-related college coursework
- Non-related degree fields may be considered with a GPA of 3.5 or higher, together with these demonstrable skills:
- attention to detail
- logical and analytical thinking, with problem-solving abilities
- technical writing and public speaking skills
Skills – The employee we are looking for is:
- Highly organized
- Able to proofread and edit technical materials
- Skilled in one or more word processor or publishing software packages
- Motivated to work with persons of diverse cultural, economic, and educational backgrounds
- Fluent in spoken and written English, and knowledgeable of English grammar and punctuation
- Skilled in oral and written communication; an effective listener
- Skilled in handling multiple tasks and prioritizing
- Able to coordinate and maintain good working relationships with other employees and customers
It would be nice for you to have:
- Some exposure to spoken and written languages beyond English (our products are sold and supported internationally)
- Skill in public speaking (presenting and teaching)
- Experience with HTML and CSS
- Experience with version control systems such as Git or SVN
- Experience with the MadCap Flare content management system
Who we are
We are BASIS International, Ltd. We provide platform-independent application building blocks and development tools to our customers, who have been creating customized business solutions since 1985. As an Albuquerque, New Mexico, based private company, we are also a global software company. Our mission is to be “the big little software company” – big and stable enough to be a reliable partner with hundreds of companies all over the world, yet small and flexible enough to deliver customized solutions to meet today’s business challenges.
Our software developer community is a worldwide network of partners for whom BASIS products form the foundation for proven and reliable software solutions. We provide more than 7,000 application software developers with high-quality and innovative software tools to create reliable, scalable, and cost-effective business applications in our language (BBx©, the latest version of which is BBj©). BASIS software products are the foundation of thousands of mission-critical systems with more than a million end users in industries from banking to manufacturing to healthcare.
We provide our customers with value by delivering development tools as well as supporting our programming language (BBx/BBj), interpreter, client-server back-office suite, user interface controls and libraries, and utilities. To continue to support our customers, we are looking for smart, talented and committed people to expand our team. People like you!
What BASIS offers full-time and part-time employees:
- A positive work environment
- Employee social gatherings
- Flexible work hours for part-time employees
- Compensation commensurate with your actual education and experience
What BASIS additionally offers full-time employees:
- Medical (with HRA reimbursement), dental, and vision insurance for employees (dependent insurance also available)
- Standard term policy life insurance and accidental death or dismemberment insurance
- Short-term and long-term disability plans
- Section 125 Plan (Flexible Spending Account, Medical, and Dependent Care)
- 401(k) Plan with safe harbor employer contributions
- Profit-sharing and stock option plan
- Generous vacation, wellness, and holiday PTO
- Continuing education and wellness reimbursements
- Telecommuting and flex hour options may be available as work allows
Next Steps:
If this sounds like the job for you, then we look forward to receiving your application including:
- Resumé – with contact information, experience, and work history
- Education details – including institutions, GPAs, degrees, and completion dates
- Salary expectations
- Approximate available starting date
- Employment/personal references
You must be authorized to work in the United States, and able to work full-time at our Albuquerque, NM, headquarters. If you are not a US citizen, you will need to provide information about your work status including your green card, visa, and/or work permit. Provide details for any limitations regarding your ability to work full-time at our Albuquerque, NM, headquarters (this is not a remote position).